Last month I had the opportunity to visit the Mozilla office in Mountain View. While I was there I had an interesting discussion with a few people from the SUMO team (short for support.mozilla.com) about some of the challenges with adding screencasts to their support articles. Since the volunteer community creates most of the content, it’s not always feasible for screencasts to have narration. Also, if they did, they’d somehow have to be localized into more than 70 languages. Read More
Subscribe
Steal anything you want